Return Policy

We truly want our customer’s to be happy with their purchase and their entire experience with us. If you find the need to return merchandise, please read the following Return Policy very carefully, so that you understand all the conditions and have the proper expectation for your returns. Thank you!

We accept return requests for all purchases, as long as the following conditions are met:

• The merchandise is not an item on the WE DO NOT ACCEPT RETURNS list, below.
• The merchandise must be unused and in the same condition that you received it.
• Returned product(s) cannot be worn, washed, stained, damaged or altered in any way. Items that appear to have been worn, or that have stains, or have odors (like smell of cigarette smoke, deodorant) or have dog hair or odors, etc., will not be accepted. If an item has been worn, even once, it does not qualify for a return.
• The original tags must still be intact and the product(s) must be in their original packaging, in the same condition as it was received.
• The packaging slip or order receipt must be enclosed. Please circle the product(s) being returned and reason on the slip/receipt.
• Your return must be post-marked or shipped (with tracking) within 30 days of the date you received your order.
• All eligible items for return are required to be securely and neatly packaged. Footwear (shoes, boots, sandals, etc.) must be kept in the original shoebox. The shoebox must be placed in a separate bag or box when you mail/send your return. Do not put any label directly on the shoebox when you send it back, as this damages the shoebox. This is also true of any merchandise that comes in original “branded” packaging. Do not directly ship with label using the original merchandise “branded” packaging.
• If you have not met all of these conditions when submitting a return, we reserve the right to reject and/or refuse any item/return at our discretion.

Although most items are eligible to be returned, WE DO NOT ACCEPT RETURNS for the following items:

• All items purchased at 40% or more discount
• Items marked as “Final Sale”, “Lefts for Less”, “Door Buster” or “Daily Deals”
• All Mystery Package item(s), Grab Bag item(s) or Free Gift item(s)
• All perishable items
• Intimate items
• Sport Bras and Bralettes
• Swimwear
• Headwear items (hats, beanies, headbands, hair ties, etc.)
• Earrings
• Gift cards
• Beauty items (makeup, bath/spa items, hair products, etc.)

Refund Policy

ALL refunds are provided as STORE CREDIT, in the form of a cling | boutique GIFT CARD, which is also reloadable/refillable. Unfortunately, we are not able to provide refunds to the original form of payment.

Upon receipt and approval, our team will process your return within up to 7 business days. We will certainly try our best to process it sooner, if possible. Your refund will be issued in the form of a store credit Gift Card. The Gift Card, along with information about how to redeem your store credit, will be emailed to you at the email address you used when you placed your order. We are not able to send your gift card to a different email address other than the one you used when placing your order.

If any returned merchandise does not meet our return policy, you will be responsible to email us at support@clingboutique.com and pay a return shipping charge. You can email us a pre-paid, trackable, return label or provide payment for shipping before the ineligible product(s) will be returned to you. We will hold any non-returnable merchandise for 14 days. After 14 days, if we have not received an email and a return shipping label or shipping payment, the items will be donated to charity.

Exchanges

As our stock is quickly changing, we are unable to accommodate exchanges. We are only able to provide refunds, in the form of a store credit (see Refunds, above).

Shipping Returns

All return shipping is the responsibility of the Buyer. You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please mail all Returns to:
CLING BOUTIQUE LLC
Attn: RETURNS
W4845 Mountain Dr
Tomahawk, WI 54487-8014

We do not guarantee that we will receive your return, as this is the responsibility of the shipping service. We recommend using a trackable shipping service for all returns and that you keep record of the tracking number. Especially if you are returning more expensive items, please consider using a trackable shipping service or purchasing shipping insurance. Packages lost or stolen in-transit are completely out of our control, so we cannot refund or replace items that do not make it to us. We apologize for the inconvenience and frustration this may cause, and encourage you to get a tracking number from your shipping service of choice (USPS, UPS, FedEx, etc.) when you ship your return to us.

REMINDER (check before you ship):
Please ensure you have included everything required with your return . . .
– All Product(s) to be returned meet the Return Policy and they are unused with original tags and packaging.
– A copy of the Invoice/Order receipt/Packaging slip for the order. Returns without this will not be accepted.
– Please circle the items you are returning and write the reason for the return on the Invoice/Receipt/Slip.

Order Modifications / Cancellations

It is not possible to cancel or change an order after it has been placed. Once orders have been electronically confirmed in our system, it is not possible to modify or cancel them, so please double check the contents of your shopping cart and order for accuracy prior to completing your purchase. If you forget to add a coupon code, it is not possible to add it after the order is placed.

Damaged Merchandise

We stive to diligently wrap and personally package each order in a shipping safe manner. However, if an item has arrived to you in damaged condition, please email clear photos of the product(s) in question to support@clingboutique.com, within 24 hours of receipt of your order. If the packaging material they arrived in is also damaged, please send detailed photos of the packaging as well. Damages caused by removing tags/labels will not be accepted. Please carefully use scissors to remove all tags/labels. Please DO NOT using scissors to open your packages, as items that are accidentally cut will not be refunded.

Return / Refund Help

If you need any assistance with your Return / Refund, please contact us @ support@clingboutique.com and enter the word RETURNS and your ORDER NUMBER in the Subject line. We are glad to help! Thank you!